Emily Riley goes On the Record…Online with host Eric Schwartzman to discuss new social media influentials, employing social media versus conventional media channels, and how marketers and advertisers can develop a relationship with new social media influentials.
Emily Riley is an advertising analyst in Jupiter Research’s New York City office. She covers advertiser and publisher trends and technologies including rich media, targeting, measurement and response. Emily joins Jupiter Research with over six years of internet advertising experience. Most recently, she worked at Martha Stewart Living Omnimedia, Inc. where she helped re-launch their web site as an advertising-based content site. Prior to MSLO, she was at Advertising.com for five years as a delivery analyst. There she was responsible for the delivery and analysis of advertising campaigns across their network of over 2,500 sites. Emily has a BA in English with a minor in Economics from the Johns Hopkins University.
6:04 – Emily Riley talks about why she joined Jupiter Research and provides a background on the company.
6:40 – Riley discusses the top line findings of Jupiter Research’s social marketing report called, “Marketing to Influentials” and what their initial expectations were when they started the research, “We wanted to know if all the social marketing tools out there have essentially given these classic influentials a bigger voice, or if there is a different group of people that are taking advantage of social marketing tools that are influential in a different way.”
7:22 – Riley talks about what a combination influential is, how important they are, how they fit into the report, and how to market to them.
8:29 – Riley explains what a purchase funnel is, how it relates to the influentials described in her report and the impact influentials have on shaping people’s opinions.
10:41 – Riley discusses combination and new influentials and how they relate to the ladder of influence and to purchase funnels, “At the top of your purchase funnel you are willing to listen to these combination and new influentials, they may not be the most trust worthy sources, but [they] may be the earliest sources…”
12:26 – Riley explains when an influential should be consulted, in place of, a more traditional, professional media outlet in order to help create an organic news trend.
13:48 – Riley talks about the PR process for launching a new product and the benefits of approaching a combination influential before approaching standard media channels. “Combination influentials are the Holy Grail, but at the same time they are a very small percentage of the population so you have to look at your ability to find them and reach them.” 15:22 – Riley talks about how to treat a combination influential, particularly how much access to information to give them, as well as how a relationship with a combination influential usually works.
16:16 – Riley discusses the benefits and drawbacks of social media versus conventional media channels in releasing a message, “Suddenly it is not necessarily a professional on the top of a mountain throwing an opinion down onto the masses; the masses are really involved and elevated.”
18:04 – Riley describes how social media may boost the interest of analysts through the use of new media tools, such as blogs.
19:45 – Riley talks about how to understand where to draw the line on how much information you should give new social media users versus conventional media outlets.
21:01 – Riley offers her opinion on the small crisis initiated about the right for transparency of methodology behind research by blogger Toby Bloomberg.
24:35 – Riley talks about whether marketing or public relations is better equipped to deal with social marketing, “Public relations are about starting relationships, causing a domino effect through relationships…marketing on the other hand…has been used to crafting a message and you put it out there and consumers only have one choice, they either look at it or look away.” 26:18—End