Archive for the ‘professional development’ Category

Sep 03, 2015

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IN THIS EPISODE:  Find out SAP is using eLearning to drive adoption of their latest software products, and why social networks will need better legal chops to stand up to DMCA take down requests from sleazy operations like Ashley Madison


Eric and Paul discuss Ashley Madison’s attempt to use the DMCA to get online publishers not to share their customer list, and the inherent tension social networks face as news providers, particularly if they lack the legal chops to stand up to take down requests under the Fair Use Doctrine.


With cloud, mobility and big data reshaping the way information technology is delivered and consumed, agile business is critical to driving fast implementation of new software and services.

In this podcast, Paul and Eric talk to Nir Rostoker, VP of UX and Mobile, Solution and Packaging at SAP, and openSAP e-learning architect Katrin Elk and about how they used an online course and a crowdsourcing initiative to drive and scale adoption of SAP Fiori, a new user experience-building tool for SAP software. Enthusiasts built more than 1,500 Fiori apps, driving word-of-mouth awareness of both the product and the openSAP e-learning platform.

SAP has been expediting sales cycles by connecting buyers with customers from similar verticals in the SAP Community Network, which Paul and Eric covered in their B2B marketing book, so it’s fitting to see SAP take the lead on the use of e-learning to drive technology adoption as well.

Jul 14, 2011


Are you proficient in the use of social media for business communications?

In some ways, social media’s like a flame. In undiscerning hands, it can be dangerous.  Many companies are choosing to vest responsibility for social media at the bottom of the org chart. With digitally illiteracy rampant in the C-suite and board room, we’ll no doubt see more foolish smear campaigns, Twitter gag orders and silly black hat SEO attempts.

What would you do if your Facebook page got brand jacked?  What if your boss said she thought social media was a waste of time and money? Could you figure out and open her eyes to the opportunity that social presents for you? And could you track the ROI of your efforts to sustain and grow your budget allocation over time? Because if you can’t, you’re not proficient in social marketing. You may understand the “what” and the “why,” but to make social media work, you also need to know “how” to use it.

We all know everyone’s using social media. And we know how to post a Facebook status update and send a tweet.  That’s the “what” and “why”. But developing the practical, applied skills for “how” to use social media communications strategically to support corporate objectives is something else entirely.

If you don’t have these skills, you’re not alone. Most professionals in the workplace today still lack the ability to win buy-in and resources for social marketing initiatives, let alone put a program into place that works without relying on an outside specialist.

The problem is a dearth of hands-on training opportunities.  I’m talking about workshops where professionals can actually learn to use social media without getting upsold ever 5 minutes by a consultant. Yes, there are plenty of conferences where social media is covered, but you won’t get a comprehensive overview or participate in any hands-on exercises designed to teach you how to do it yourself. You won’t launch a blog, embed widgets, install Google Analytics and Feedburner or learn how to figure out the phrases your prospective customers are searching when they’re looking for you. You won’t learn the skills you really need.

Instead, you’ll hear mostly unpaid speakers seeking to recoup their travel costs through new business leads. They may throw you bone or two, but they’re going to focus on telling you all the great things they’ve done for their clients, avoid mentioning any of the nasty little mistakes they’ve made, let you ask one question and give you their contact info so you can hire them when you’re ready to get started.  And that’s a problem.  Because you’ll still be in dark.

In an effort to help change that, I’ve partnered with Social Media Today to bring you a new Hands-On Training workshop.  This September, I’ll be in Sydney, Singapore, London, Paris, Toronto, New York, Chicago and San Francisco and if you want real knowledge, please consider joining me.

If know already how many people are using social media and why you should be too, it’s time to learn to execute. And that’s going to require hands-on, practical instruction. No keynotes. No panel sessions. No PowerPoint. Just step-by-step, hands-on exercises. Ask as many questions as you like in a safe environment with other professionals.

For the last five years, I’ve been traveling the world conducting social media trainings for Fortune 100 companies, government agencies and small groups of committed professionals and here’s what they’ve had to say about my workshops.

I don’t teach at hotels.  All sessions are held world-class computer training facilities. Bring your laptop, logon and learn to search engine optimize copy, build social media monitoring dashboards, launch blogs, produce and edit audio and video, launch Facebook Pages, master Linkedin and Twitter, build a social engagement dashboard and much, much more.

So if you’re ready to get serious about social media without getting burned, join us for our new Hands-On Training presented by Social Media Today. Space is limited to 30 people per city, and admission is first come, first serve.

Feel free to tweet me your questions.  Hope to see you there!

May 18, 2011


Company and industry events are a great way spark online community interaction.

Professionals with common interests and goals regularly invest time and money to attend B2B events where they can network with others in their trade.


They’re engaged.

They’re motivated.

And they’re all in the same place, listening to the same speakers and visiting the same exhibitors.

They’re all on the same page.

What better place to launch a digital initiative that extends the excitement and the knowledge shared via social media?

After the carpet’s rolled up, and the staging’s been struck, and the keynote speakers have all gone home, what do you have to show for your efforts but a stack of business cards?  But if you could capture and archive what happened online, it could be discovered through search, shared on Facebook and Twitter and pay dividends in perpetuity.

Earlier this week, I conducted a B2B social media workshop for event planners at the Event Marketing Summit in Chicago (#emschi) organized by Dan Hanover.  I showed plenty of examples of how B2B marketers can use social media to generate excitement before, during and after business-to-business events like trade shows, conferences and strategic corporate training events.

Here are some of the take-aways from my workshop:

Socialize Your Event Website – Make your hashtags easy to find.  Include them in your logo, or in the banner of your event website.  Don’t gang all of your sessions up on one page, or one page per day.  Put each session at its own permalink, so people can tweet links to specific sessions. Include each speaker’s Twitter ID in their bio and make it clickable. Use Linkedin “Share” and Twitter “Tweet” buttons.  Never mind that Facebook isn’t distinctly B2B.  People spend time there, and there’s nothing more powerful the a personal recommendations from a friend.  Install a Facebook “Like” button as well.  And include an “add to calendar” widget that makes it easy to add sessions to your Outlook, iCal or Google Calendar with one click.  Make sure the calendar item has all the pertinent info about the session including the Twitter IDs of the presenters and the hastag for the conference or session.  For some ideas on event website best practices, check out the Event Bright and Cvent webpage templates.

Offer Social Sync on Your Website – How many times have you registered for a conference and wondered who you might know that’s attending?  At SXSW 2011, Janrain built this feature into the SXSW website, so you could cross reference  registered attendees list with your Linkedin, Facebook and Twitter contacts.  This was an awesome feature, because it gave you the chance to schedule more meetings and network smarter.

Promote Your Call for Speakers – If you want to generate excitement before an event, promote your call for speakers harder than the event itself.  Email market a call for speakers with a deadline and send two reminders as the date approaches. People are more responsive when there’s something in it for them.  Blog your call for speakers as well. And share a link to your blog post on relevant Linkedin Groups and via Twitter.

Post Your Event to Linkedin and Facebook – Go to Linkedin > More > Events and select the “Add an Event” tab on Linkedin Events.  Post your event and send out notifications to your Linkedin contacts who might genuinely be interested. You can also advertise your event on Linkedin, and the targeting options are very precise.  Post the event to the Events area on your Facebook page. Ask an easy to answer question and rewrite your meta data to encourage engagement in the stream.  The more “Likes” and comments you get, the higher the post will rank and the more people who will see it.

Post the Speaker PowerPoint Decks to SlideShare – Set up a channel and post the PowerPoint presentations directly following each session.  Velocity here is key, because tyou want the session attendees to retweet the link, and they’ll be more inclined to do so right after the session, then a day of two later.  Use your momentum wisely.  Tweet out a link to the deck with the conference hashtag and the Twitter ID of the speaker and watch the ReTweets come in.

Register Your Event on Foursquare – Take the time register your event in advance, and ask your sponsors NOT to register the event themselves on Foursquare, so you don’t wind up with multiple registrations for the same event, which confuses attendees.  If it’s an annual event, start the name of the event with the year, so people will be able to check in at the next event regardless of the location.  If you can get your hashtag into the name that you register on Foursquare, all the better.  And ask  each speaker before the start of their session to remind everyone to check in on Foursquare.

Podcast Your Sessions – At this point, the cost to record the audio from your sessions and make it available after the fact is pretty much just the cost of labor.  Bottle up the knowledge and insights your speakers share on stage and make them available immediately.  Draft a search engine optimized transcript, give the final MP3 file name that’s search friendly, upload it your blog, park your RSS feed at iTunes, social media optimize your feed and count the downloads. If you have the dates and location for next year’s event, include a brief, soft-sell announcement at the beginning of each recording to generate excitement for next year’s event. Don’t worry about losing registered attendees because you’re giving away the session recordings for free. People go to events to network and press the flesh.  You can’t do that on a podcast.

Offer a Branded Mobile AppDoubleDutch, a San Francisco start-up that recently secured VC-funding, offers a ready to go, skinnable mobile app with all the features you’d want at a B2B event.  Users can create profiles, connect with other profiles, use social sync to find Twitter and Facebook friends, share status updates, photos and links to an activity stream, like and comment on items, publish out to Facebook and Twitter, check in on the app and on Foursquare, unlock badges and watch video.  Cisco Events is using the app very effectively to sustain the buzz they generate at their corporate events.  They’ve even built in QR Code reader right into the app, which can be used for check-ins. Now you can use incentives to drive foot traffic to exhibitors and sessions by offering unique QR codes at different destinations.

By the way, I recorded the audio for the workshop which I’ll be releasing at On the Record…Online, so head on over now and subscribe if you want to make sure you don’t miss it.

How do you use social media for B2B events? Share your best tips for applying social to B2B events here as well.  And if you attended the session, what you think of it, and how are you applying social media to B2B event marketing?


Aug 12, 2010

LIVE STREAM: Social Media Boot Camp L.A.


If you want to get an idea of what I cover in my Social Media Boot Camp or attend the workshop remotely, I’m live streaming my Los Angeles session on Aug. 18-19 from 9 to 4pm PT right here.  So bookmark this page and come back anytime during the workshop to view the live stream.

Free Videos by Ustream.TV

Attendance is limited to 24 and my workshops are very interactive.  I will be taking questions from attendees as they roll and helping people one-on-one through-out the course of the Boot Camp.  But that only goes for paid attendees. You can audit via the web for free, but questions and one-on-one counseling is limited to the folks on site.

I will not be taking questions from the chat room.  Also, I make no guarantees as to the quality of the audio or video, but we have a pretty good prosumer rig, a live camera operator and a Sennheiser shot gun mic so hopefully it’ll be more than  watchable.  I’d certainly appreciate your feedback as a comment to this blog post if you’re inclined to share it.

For Upcoming Social Media Boot Camp dates, visit

Categories: Facebook, gov2.0, mil2.0, online news rooms, PR, professional development, SEO, social media, social media policy, social networks, socialmediabootcamp, training courses, USMC
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Mar 16, 2007


PR University Advanced PR Technology Conference just closed at Columbia College in downtown Chicago. If you attended, and you’re looking to download the presentations or my white paper, please take a moment to post a comment and let me know if you liked the program or not? What worked? What didn’t? How can we improve the program next time?

New Media PR White Paper


Mark Jen [PDF]

Debbie Weil

Eric Schwartzman

Larry Thomas

Phil Gomes

Dave Friedman

Shel Israel

Katie Paine

Greg Jarboe

Lee Odden

“On the Record…Online” subscribers are in for a treat this summer. I am going to recording podcast interviews at Media Relations 2007 [PDF]. We’ll be releasing them weekly after the conference has concluded so while it’s certainly no substitute for attending, you can subscribe to the podcast and hear what some of the conference keynote speakers and panelists had on their mind. The podcasts will be recorded as one-on-one’s on site in the conference pressroom. They will NOT be actual session audio recordings, which are usually available for a fee through Bulldog Reporter. Instead, these will exclusive interviews with the biggest names speaking at the event.

The Social Media Boot Camp comes to Los Angeles, August 16-17, 2010. Bring your laptop, log on and learn the ins and outs on social media engagement and SEO. Sign up at
Categories: New Media, professional development, social media